Please review our frequently asked questions below. If you don’t see an answer to your question, contact us!

Are you regulated?
Yes, Enhanced are registered and regulated by Healthcare Improvement Scotland which is a new legal requirement for all providers of independent healthcare services.
Are your staff trained?
Yes, Michelle is a fully qualified independent nurse prescriber who continually updates her certifications/accreditations via conferences and ongoing training. She holds two BSc Degrees in Nursing and Professional Practice. 
Do you have insurance?
Yes – it is a legal requirement for independent healthcare providers to be insured.
Do you take card payments?
Yes – we accept most major cards either online through our secure booking page or in the clinic at the time of your appointment.
What are your opening hours?
We operate a fully flexible working pattern which means we have appointments available at a time convenient to you including evenings and weekends.
Do you have parking?
Yes, we have parking for multiple cars in our own carpark.
Do you have a waiting area?
Yes, we have a dedicated luxury area where you can relax in comfortable sofas with a hot drink. 
Do you have payment plans?
Yes, we have the facility to allow payment plans that typically requires a deposit followed by regular direct debit payments.
Main treatment Room
Who will I see when I visit the clinic?
For your first visit for non-surgical treatments, you will be seen by Michelle Hardy, a specialist in the field of aesthetics. 
What typically happens during the consultation?
You will be asked to complete and sign ‘Personal Contact Details’ and ‘Medical History’ forms and then spend some time with Michelle discussing your concerns and expectations regarding your treatment. Be prepared to discuss:

  • Why you want the treatments, your expectations and desired outcome
  • Medical conditions, drug allergies and medical treatments
  • Use of current medications, vitamins, herbal supplements, alcohol, tobacco and drugs
  • Previous treatments

we will also

  • Discuss the options available to you for the particular treatment
  • Examine the relevant area(s) of your body in preparation for the procedure
  • Discuss your options and recommend a course of treatment
  • Discuss likely outcomes of your treatment or course of treatments
  • Detail possible risks and potential complications

What if I have questions after the consultation
You can contact us via email or telephone for answers regarding any outstanding questions you may have regarding your treatment..
Will I have to sign a consent form?
All non-surgical clients are required to sign a ‘Consent Form’ which confirms that the patient has read and understood the various aspects of the particular treatment and agrees to undergo the particular procedure. This information includes the treatment process, possible risks and potential complications.
What is hyaluronic acid?
hyaluronic acid, a natural substance in the body that helps maintain skin volume and hydration as well as joint lubrication and cushioning. Hyaluronic acid retains moisture, absorbing more than 1,000 times its weight in water. It also binds with collagen and elastin, transporting essential nutrients to these fibers which make up much of the support structure of the skin.
Whats is so important about Healthcare Improvement Scotland?
We are a Healthcare Improvement Scotland registered clinic. For clients this ensures: the clinic carries the appropriate insurance, the practitioner carrying out treatment is properly qualified and the services and premises undergo regular inspections to ensure they comply with legislation and National Care Standards. Protect yourself and make sure the clinic you choose is registered with HIS.
Cant beauty therapist do treatments?
The harsh reality is that beauty therapists can currently administer fillers , however you should take the following into account when choosing your provider,

  • They are unable to take and understand a detailed patient medical history to determine contra-indicating factors to treatment.
  • They may have limited knowledge of sterile techniques, clinical waste, infection or cross contamination risks.
  • Over filling, asymmetric correction or minor reactions to hyaluronic acid products can be treated with hyaluronidase (Hyalase®).This is a prescription only medicine so is not readily available to non-medics.
  • Non-medics may have difficulty obtaining fillers through many of the traditional supply routes open to medics (e.g., direct from manufacturers/distributors,  or through wholesale pharmacies) so may be tempted to source products online, cheaply, which poses risks that counterfeit or copy-cat products whose provenance is unknown may be used on the UK public

What is your cancellation policy?
We respect your time and appreciate your choice to spend it with us. We’ve created our Cancellation Policy to provide the utmost versatility and convenience to our clients. Booking an appointment is your acceptance of our Cancellation Policy; therefore, please be certain you’ve reviewed and agreed to these terms.

We request 24-hour notice if you wish to cancel or reschedule your appointment, this allows us time to cover the appointment with another client.

No show clients will be required to pay a deposit to secure any future appointments.